Terms and Conditions

Terms of purchase

Biodes S.L offers you a new online shop where con can buy our products at your convenience. In addition, you can enjoy promotions, special offers and special packages designed exclusively for you.
We invite you to review the terms and conditions for the purchase of BIO3 products at this website. In this sense, by using this site you agree on these terms. Nevertheless, if you have any questions, please contact us at: +34 91 702 08 95.

 Property of website materials

All illustrations, designs, icons, graphics, photographs, images, and any other elements that are part of this website are of the property of Biodes SL.
The elements of this website are designed with the purpose of offering Bio3/Bie3 and Manasul products for sale. Copying or any use of such elements does not imply the transfer of any rights therein. In this sense, any reproduction, publication, transmission, modification or distribution of configuring elements (software included) by any means of this website is expressly prohibited.

Contact

For any questions, queries or suggestions please contact: shop@bio3.es

Time (working days): Monday to Friday from 10:00 h. to 14:00 h. and from 16:00 h to 19:00 h. (GMT).

 Purchase warrants

The items offered on this website are a selection of Biodes' range of products and meet the same quality and guarantee requirements as those offered for sale on the premises where Bio3 is distributed.

Each product carries following information:

 1. Item Name
2. Product’s image
3. Composition
4. Price

Purchasing process

a) Select the items you want to purchase and add them to the shopping cart by clicking on them.
b) The shopping cart will show the reference number, name, quantity and price (including taxes) of each item.

ATTENTION: The price shown does not include transport fees; these vary according to the weight and destination of the orders. 
c) The order form will request personal data that will be incorporated to our database in order to process it and facilitate new purchases at Bio3. You will have access to your personal data and information of your orders at all times. Remember to give accurate data in order to avoid misunderstandings and incidents at shipping the items you have purchased. In addition, if so agreed, we will mail and / or e-mail samples, information and publications of Bio3.
d) Once you have fulfilled the purchase order, a summary of it identifying the product, total price (including shipping and taxes) and shipping information will be shown. If you agree with it, please confirm by clicking on "Confirm Order".
e) Orders shall be paid by credit card (Visa, MasterCard or Paypal). No other forms of payment will be accepted. The card charge will be made online, i.e, in real time, through the payment gateway of the relevant financial institution.
f) Payment will be confirmed instantly and your order will be prepared the next day. 
g.) Bio3 reserves the right to send the same product with a different presentation to that shown on the web, because of availability or changes in its presentations.
h) An e-mail with an order description and personal details will also be sent to your attention.  Non-receipt of this message can be due to a temporary network problem or an error in the provided email address. In both cases, it is advisable that you contact shop@bio3.es.

Currency and Taxes

The prices on this website are in Euros. According to current legislation, Biodes, SL has to charge VAT on all orders.
Once completed the purchase order, and prior to the payment of the order, we will show a final summary identifying the purchased item/s and the total price (taxes and shipping included).
If the delivery address is changed later on, the prices shown in the final order summary may vary.

Payment and security

Biodes, S.L. accepts only payments made through credit card (Visa, MasterCard or Paypal).
The charge for payments by credit card will be online, i.e., in real time, through the payment gateway of the relevant financial institution, after establishing the veracity of the information. In order to provide maximum security to its payment system, Biodes, SL uses secure payment systems of leading financial institutions in electronic commerce. In this sense, confidential payment data are transmitted encrypted (SSL) directly to the relevant financial institution.
As a measure to ensure secure payment and in order to assist in the prevention of fraud over the Internet, Biodes, SL reserves the right to verify the supplied personal data and take action as appropriate, including cancellation of the order.

Transport

Items purchased at Bio3 will be sent through UPS Courier Company.
To avoid delivery problems (incorrect addresses, inability to find someone at home, etc.), it is essential to complete accurately the order form.  
Delivery costs are calculated based on the destination and weight. The exact transport price is going to be calculated once all items are in the shopping cart; it will appear on the order summary before the order confirmation and before the introduction of the credit card data.
We cannot ship orders to military bases or PO boxes.

Registration

To buy BIO3 you must identify yourself. The provided data will be stored in Biodes S.L database for order processing reasons and to make future purchases easier and faster.
By registering, each user can request that the system automatically recognizes him. This will allow streamlining the purchasing process and getting direct access to your data; prior identification will not be necessary. After the automatically recognition by the system, Biodes, SL will just request the user to identify him if he gains access to bio3.com from a different computer than usual or if the temporary Internet files have been deleted. In addition, all users who request it will receive by email or mail samples, information and publications of Bio3.

Security and confidentiality of data

All information provided by Biodes, SL customers will only be used to process purchase orders, to facilitate browsing and purchasing BIO3 products, to inform via e-mail and / or mail of new products, samples, special offers and news relating to this website and / or to BIO3 in general. Biodes, S.L. guarantees that the information provided by its customers will not be shared with third parties or companies outside Biodes, SL.  
The received personal data will be treated in accordance with Organic Law 15/99 of 13 December on the Protection of Personal Data and other regulations in force in Spain. Users of this site may at any time access, rectify and cancel the data included in the registration form, in writing and by e-mail.